Shipping and Delivery Policy

Free Shipping:
At Levant Leather, we are pleased to extend complimentary shipping services to all our global customers. This means you can enjoy our handcrafted leather goods without any added shipping costs, no matter where you are located.

Estimated Delivery Time:

• Standard Shipping: At Levant Leather, each product is a masterpiece, meticulously handcrafted with the finest leather craftsmanship. Our preparation process takes approximately 7 to 10 days, allowing us to infuse each item with exceptional care and precision. Once prepared, your order embarks on its journey to you, typically arriving within an additional 8 to 10 business days. This combined process ensures that from the moment you place your order to the time it graces your doorstep, you can anticipate a total delivery time of 14 to 21 days.
• Order Processing: Orders placed after 1 PM will be processed on the following business day, which may affect the overall delivery time.

Tracking Your Order:

• Once your order has been dispatched, you will receive a tracking number to monitor its progress. It is your responsibility to track the shipment using this number and follow up with the courier company if there are any issues. In the event of delivery delays or complications, please contact the courier service directly. Please be aware that we cannot be held accountable for parcels that are delayed or returned due to delivery issues or if the courier attempts delivery when no one is available at the address.

Courier Services:

• To ensure the safe and timely delivery of your orders, we collaborate with reputable courier companies. Our trusted partners include DHL, FedEx, and USPS. We select these services for their reliability and efficiency, aiming to deliver your products in impeccable condition and within the promised timeframe.

Receiving Damaged or Incorrect Orders:

• While we strive to deliver your orders in perfect condition, we understand that issues may occasionally arise. If you receive a product that is damaged, defective, or not as described, please reach out to our customer service team within 30 days of receiving the parcel. To be eligible for a return, exchange, or refund, please ensure that the item remains unused, with all tags still attached.

Import Duties and Taxes:

• For our valued U.S. customers, there are no additional customs charges, as we handle these costs for you. For international orders, please note that customs duties and taxes are not included in the product price and are the responsibility of the customer. These charges vary by country, and while we often ship items marked as gifts to avoid import duties, we recommend checking your local customs policies to understand any potential charges that may apply.

Important Notes:

• Please double-check all shipping details, including your address and contact information, before finalizing your order to avoid any delivery issues.
• For security reasons, we do not ship to APO, FPO, or PO Box addresses.
• If your order includes both customized and non-customized items, please be aware that the delivery of customized products may take longer. Non-customized items will be delivered within the standard timeframe.
• Once an order is dispatched, we cannot reroute it to a different address. For any address changes, please contact the courier service directly.

Possible Reasons for Delivery Delays:

• Various factors can affect delivery times, including natural disasters, public holidays, incorrect address details, and quality control checks. Additionally, issues such as incorrect contact information or customs holds may cause delays. In unforeseen circumstances like pandemics or other global events, delivery times may be extended.

If you have any further questions or require additional information regarding our shipping and delivery process, please do not hesitate to reach out to our customer care department. We are here to assist you and ensure your experience with Levant Leather is as smooth and enjoyable as possible.