You can contact us via email at support@levantleather.com to update your delivery address. It’s best to make the change as early as possible.

If you realize that the color you ordered is not what you want, please contact us as soon as possible at support@levantleather.com to make your request. If you contact us more than a week after placing your order, there may be an additional processing time for your bag production.

Sometimes, our emails may end up in your spam folder. Please check there first. The second most common scenario is that there might be a typo in the email address you provided to us.
If the email is not in your spam folder, please contact us to verify the email address you provided and to request a resend of the email.

Your tracking number will be emailed to you as soon as your order has been fulfilled. You can also view it by logging into your Levant Leather account or via our support widget in the bottom-right corner of our website.

Please note: tracking information may take a few hours to update after dispatch. For detailed updates, we recommend contacting the courier directly, as we receive the same tracking info as you do.

Some countries may charge VAT or import duties when your order arrives. These are assessed by your local customs office and are the customer’s responsibility.

We do everything we can to ensure a smooth international shipping experience, but customs charges and clearance processes are beyond our control.

Note: For UK customers, VAT is prepaid.

If your order hasn’t been shipped yet, email us at support@levantleather.com with your order number, full name, and updated address (if applicable).

Orders typically ship within 1–2 business days, and once shipped, we are unable to make changes, cancel the order, or update the delivery address.

Yes, we offer worldwide shipping and proudly serve customers across the globe. We currently ship to all countries, including but not limited to:

• United Kingdom

• United States

• Australia

• Canada

• New Zealand

• Saudi Arabia

• United Arab Emirates (UAE)

• China

• Iraq

• Morocco

• Qatar

• Russia

• Ukraine

If you don’t see your country listed or have questions about delivery to your location, feel free to reach out to us at support@levantleather.com.

We’re sorry for the delay. Once a package leaves our warehouse, delivery is handled by the courier. All shipping updates are based on the courier’s tracking system.

If your delivery seems stuck or overdue, please:

Check your tracking number (emailed when your order shipped).

Contact the courier handling your delivery.

If needed, email us at support@levantleather.com and we’ll do our best to assist.

Shipping insurance is optional and available during checkout. By selecting it, your order is protected from loss, damage, or theft in transit.

If your package is lost or arrives damaged, you’ll be eligible for a replacement or store credit.

If you accidentally added shipping insurance and would like a refund (before your order ships), email us as soon as possible.

Levant Leather uses only LWG-certified full-grain leather, chosen for its long-term durability, natural finish, and beautiful patina that develops with age. Our hardware is made from nickel-free solid brass, which is resistant to tarnish and corrosion.

We are committed to ethical sourcing and sustainable production. Our bags are handcrafted in small batches, with a focus on longevity and quiet luxury.

To maintain the beauty and longevity of your Levant Leather bag, gently wipe it with a soft, damp cloth to remove surface dirt and stains. Avoid using harsh chemicals, abrasive materials, or machine washing, as these can damage the leather and reduce its lifespan.

For specific concerns like mold or deeper cleaning, follow our step-by-step care guide here:👉 How to Clean Mold Off Leather

Regular care and proper storage will help your leather age gracefully and last for years.

On the checkout page, look for the “Apply Coupon Code” link on the right-hand side. Enter your code in the box before completing your payment.

Please email us at support@levantleather.com with the following details:

Full name

Email linked to your PayPal

List of items purchased

Screenshot/proof of transaction

We’ll verify the payment and process your order manually if needed, along with sending a confirmation email.

Please email us at support@levantleather.com with the following details:

Full name

Email linked to your PayPal

List of items purchased

Screenshot/proof of transaction

We’ll verify the payment and process your order manually if needed, along with sending a confirmation email.

Levant Leather products are backed by a lifetime warranty against manufacturing defects.

Covered:
Stitching issues

Hardware failure

Damage during shipping

Not covered:
Wear and tear

Misuse or neglect (cuts, deep scratches, or abuse)

If you find a defect, contact us at support@levantleather.com with photos or a short video. We may guide you to a local repair option (costs covered by us, upon approval) or send a replacement or store credit if repair isn’t possible.

Note: You are responsible for return shipping, and we advise using tracked delivery, as we cannot be responsible for lost return parcels.