Frequently Asked Questions

Yes, if your order has not entered production or been dispatched. Contact support@levantleather.com as soon as possible with your order number and the change you would like to make. Once an order has been processed or shipped, changes may no longer be possible.

We will do our best to help. Contact our support team as soon as possible with your order number and the new color, size, or variant you require. Changes depend on the current status of your order.

First, check your spam or junk folder and confirm that you used the correct email address during checkout. If you still cannot find your confirmation, email support@levantleather.com with your full name and payment details so we can locate your order.

Yes. Levant Leather offers custom options for selected leather jackets and leather bags. Depending on the product, you may be able to request specific measurements, colors, materials, design details, or other custom features. Custom orders may require additional production time.

Yes, Levant Leather ships to many destinations worldwide. Shipping availability and estimated delivery times can vary depending on your country and the product ordered. Available options will be shown during checkout.

Most orders require time for preparation before dispatch, followed by international transit. Current estimated delivery is generally around 14–21 days, depending on the product, destination, and courier service.

Made-to-order and custom leather products may require additional production time. Always check the product page and your order confirmation for the most relevant estimate.

Once your order has been dispatched, we will send tracking information to the email address used during checkout. Tracking updates may take a short time to appear after the courier receives the parcel.

Tracking information can sometimes take 24–48 hours to update. If there has been no movement for an extended period, contact support@levantleather.com with your order number and tracking number, and our team will help investigate.

Contact us as soon as possible and provide:

• Your order number
• Clear photographs of the product
• Photographs of the outer packaging
• A short description of the damage

Our support team will review the issue and explain the available next steps.

Customs duties, VAT, sales taxes, and import charges depend on the destination country and local regulations. Where charges apply, they may be collected by the courier or local customs authority.

Any country-specific tax or duty information shown during checkout should be reviewed before completing your order.

Eligible products can be returned within 30 days, provided they are unused, unwashed, and returned in their original condition with the original packaging and tags where applicable.

Custom-made, personalized, altered, or used items may not qualify for return.

Please review our full Return & Refund Policy before sending an item back.

If your item is eligible for return, contact our support team before sending it back. We will explain the available exchange or replacement options based on the product and order status

Return-shipping responsibility can depend on the reason for the return and the circumstances of the order. Contact our support team before arranging a return so that you receive the correct instructions.

Because custom products are made according to individual specifications, they are generally not eligible for standard returns unless there is an eligible manufacturing issue or the item does not match the agreed specifications.

Our collections can include different leather types and finishes depending on the design and intended use of each product. These may include full-grain leather, suede, goatskin, calfskin, sheepskin, nubuck, and other leather finishes.

The exact leather type, lining, hardware, color, and construction details should be listed on the individual product page

Full-grain leather retains the natural outer surface of the hide and is valued for its strength, texture, and ability to develop character over time.

Suede has a softer, brushed surface and offers a different look and feel. Suede usually requires more protection from moisture, dirt, and staining.

Yes. Natural leather can gradually develop changes in texture, tone, and appearance as it is worn and handled. This natural aging process is often referred to as a patina.

The amount of change depends on the leather type, finish, frequency of use, and how the product is cared for.

Natural leather can contain subtle variations in grain, texture, and shade. These variations are part of the character of genuine leather rather than manufacturing defects.

Product appearance can also vary slightly because of lighting, photography, screen settings, and the natural material itself

Use the size guide provided on the product page and compare the measurements with a jacket that already fits you comfortably.

Pay particular attention to:

• Chest
• Shoulders
• Sleeve length
• Jacket length

If you are between sizes or unsure about the fit, contact our support team before ordering.

Keep leather away from excessive heat, prolonged moisture, and harsh cleaning chemicals. Store leather products in a cool, dry place with enough airflow.

For long-term care:

• Wipe away dust with a soft cloth
• Avoid soaking the leather
• Use leather-care products suitable for the specific finish
• Allow wet leather to dry naturally
• Avoid direct heat from radiators or hair dryers

Suede requires slightly different care from smooth leather. Use a suitable suede brush to remove light dirt and help maintain the surface texture.

Avoid applying ordinary leather creams or oils to suede unless the product is specifically designed for suede.

Available payment methods are displayed during checkout and can vary depending on your location. Levant Leather may accept major credit or debit cards, PayPal, and other supported payment methods

Payments are processed through supported payment providers and secure checkout systems. Levant Leather does not need to display or manually handle your full card details during normal payment processing

Email support@levantleather.com with:

• Your full name
• The email connected to your PayPal account
• The items you ordered
• Proof or screenshot of the payment

We will verify the transaction and help confirm the status of your order.

If you have a valid promotional or discount code, enter it in the coupon or promotional-code field during cart or checkout before completing payment.

Warranty coverage may vary by product. Please review the warranty information shown on the individual product page or contact our support team before purchasing if warranty coverage is important to your decision.

Eligible warranty claims generally relate to qualifying manufacturing or construction defects, rather than damage caused by normal wear, accidents, misuse, or improper care.

Depending on the product and warranty terms, an eligible manufacturing issue may include problems involving:

• Stitching
• Construction
• Hardware
• Fastenings
• Other workmanship-related faults

Normal leather aging, scratches from use, accidental damage, improper storage, and ordinary wear are generally different from manufacturing defects.

Contact support@levantleather.com and provide:

• Your order number
• Product name
• Clear photographs of the issue
• A short description of the problem

Our team will review the information and explain the next steps based on the warranty terms applicable to your product.

Can’t find the answer you need? Contact the Levant Leather support team at support@levantleather.com with your question and order number, if applicable.