At Levant Leather, we want you to shop with confidence, knowing that our return and exchange policy is created to give you peace of mind. We believe in providing not just high-quality, handcrafted leather goods, but also a seamless experience for our valued customers. Our team pours their heart and soul into every product, and we are committed to ensuring you are delighted with your purchase.
If for any reason your order doesn’t meet your expectations, our friendly and simple return and exchange process is here to make things right. We’re all about giving you value and making sure your experience with us is as enjoyable as possible. Let us take care of the rest so you can focus on loving your new leather piece!
We offer a 30-day return policy for items in their original, unused condition. If your product arrives with any issues, such as a defect, incorrect color, or design, you can contact our customer care team at info@levantleather.com for assistance.
Eligibility for Returns:
The product must be unused, unwashed, and in its original packaging.
The tag must still be attached to the item.
Customized products are non-returnable.
How to Return:
Send us an email at info@levantleather.com within 30 days of receiving your order.
Kindly include your order number, photos of the product, and a brief explanation of why you’re returning the item.
Once approved, you’ll need to ship the product back to our warehouse, and we will share the return address with you.
Please use a trackable shipping service and provide us with the tracking number.
Return Costs:
Customers are responsible for return shipping costs.
Refunds will be processed once we receive and inspect the item.
Refunds may take 5-14 business days to appear in your account.
We understand that sometimes the product you ordered may not be the perfect fit. Whether it’s a sizing or color issue, we are happy to offer exchanges within 30 days of delivery.
Our customer service team will guide you through the process.
Once approved, ship the item back to us, and we’ll send your exchange as soon as we receive the returned item.
Terms for Exchanges:
The product must be in its original, unused condition.
Exchanges are free of charge, though customers are responsible for return shipping costs.
We do not offer exchanges on customized products.
Items altered by the customer are not eligible for returns or exchanges.
Refunds will be processed in the same payment method used to place the order.
If the item shows signs of wear, damage, or alteration, we may not be able to accept it for return or exchange.
We are here to ensure your satisfaction with every purchase and appreciate your understanding as we work to provide you with the highest quality leather goods. If you have any questions or need further assistance, please don’t hesitate to reach out to us at info@levantleather.com.
